Your card number is on the front of your physical card or in your online account

The Macy's credit card number is a 16-digit code printed on the front of your card, usually in the center-lower area. If you don't have your physical card in front of you, you can find this same number by logging into your Macy's credit card account online or through the Macy's mobile app.

The card number is different from your account number. Your account number appears on your billing statement and in your online account portal, but it is not the same as the card number itself. When you need to make a purchase or verify your card, use the 16-digit number on the front of the card.

If your card is lost, stolen, or damaged, you can still access your card number through your online account until you receive a replacement card. Macy's will mail a new card to your address on file, which typically arrives within 7 to 10 business days.

Key Takeaways

  • Your Macy's card number is the 16-digit code on the front of your physical card, located in the center-lower area.
  • You can view your card number by logging into your Macy's credit card account online or through the Macy's mobile app without needing the physical card.
  • Your card number is different from your account number, which appears on your billing statement.
  • If your card is lost or damaged, contact Macy's customer service to request a replacement, which usually arrives within 7 to 10 business days.

How to find your card number online

Go to the Macy's credit card website and sign in with your username and password. Once logged in, look for a section labeled "Card Details," "My Card," or "Account Summary." Your 16-digit card number will be displayed there, along with your expiration date and CVV (the three-digit security code on the back).

If you use the Macy's mobile app, the process is the same. Open the app, sign in, and navigate to your card information. The full card number is visible in the same location. Some versions of the app may show only the last four digits by default for security reasons, but you can tap to reveal the full number.

You do not need your physical card to see this information. Your online account stores your card details permanently, so you can check your number at any time from a computer or phone.

What to do if you can't remember your password

If you cannot log into your Macy's credit card account, click the "Forgot Password" link on the login page. Macy's will send a password reset link to the email address on file. Click that link, create a new password, and log back in to view your card number.

If you do not have access to the email address associated with your account, call Macy's customer service at the number on the back of your physical card (or on your billing statement). A representative can verify your identity and help you regain access to your account. Be ready to provide your name, address, and the last four digits of your card.

When you need your card number for a purchase

You will need your full 16-digit card number when making a purchase online or over the phone. You will also need your expiration date (the two-digit month and two-digit year printed on the front of the card) and your CVV, the three-digit security code on the back.

Never share your full card number, expiration date, or CVV with anyone unless you initiated the transaction yourself. Macy's employees will never ask for this information by phone or email. If someone contacts you claiming to be from Macy's and requests these details, hang up or delete the message and call the number on your statement instead.

If your card is lost or stolen

Contact Macy's when ready by calling the number on the back of your card or on your most recent billing statement. A representative will deactivate your current card to prevent unauthorized use. They will also start the process to send you a replacement card at no cost.

While you wait for your new card, you can still make purchases using your Macy's credit card account number online. Log into your account, add items to your cart, and select the option to pay with your Macy's card. The system will charge your account even though your physical card is not in your possession.

Your replacement card will arrive within 7 to 10 business days. The new card will have a different card number but the same account number. Once it arrives, set up it by calling the number on the back of the card or by logging into your online account.

Understanding the numbers on your card

Your Macy's card has several numbers, and each serves a different purpose. The 16-digit number on the front is your card number, used for purchases and payments. The expiration date (two digits for month, two for year) tells you when the card expires. The CVV on the back is a three-digit security code used to verify that you physically have the card when making online or phone purchases.

Your account number, which appears on your billing statement and in your online portal, is separate from your card number. If you need to make a payment or discuss your account, you may be asked for your account number instead. Both numbers are linked to your Macy's credit card account, but they are not interchangeable.

Frequently Asked Questions

Can I use my card number without the physical card?

Yes. You can use your card number for online purchases, phone orders, and payments without having the physical card in front of you. You will need the card number, expiration date, and CVV. For in-store purchases, you will need the physical card or a digital version through the Macy's app.

What is the difference between my card number and account number?

Your card number is the 16-digit code on the front of your physical card, used for purchases. Your account number is a separate identifier that appears on your billing statement and in your online account. Both are tied to the same Macy's credit card account, but they serve different purposes.

How long does it take to get a replacement card?

A replacement card typically arrives within 7 to 10 business days after you request it. Once it arrives, you will need to set up it by calling the number on the back or logging into your online account. Your new card will have a different card number but the same account number.

Is it safe to share my card number online?

It is safe to share your card number with Macy's directly through their official website or app, or with other merchants you trust. Never share your card number in response to an unsolicited email or phone call. Always verify that you are on the official Macy's website before entering your card information.

What should I do if I see unauthorized charges on my card?

Contact Macy's customer service when ready using the number on the back of your card or on your statement. Report the unauthorized charges and request that they be investigated. Macy's will review the transactions and may issue a credit to your account if fraud is confirmed.