How to Replace Your Chase Debit Card
You can replace a Chase debit card through your Chase account online, through the Chase mobile app, or by calling Chase customer service. The fastest route is the app or website — you can order a replacement card in minutes and it will arrive in 7 to 10 business days. If your card is lost, stolen, or damaged, Chase will send a new one at no cost. If you straightforward want a new card number for security reasons, you can also request one, though Chase may charge a fee for a replacement that is not due to damage or fraud.
The card you receive will have a new number and expiration date, but your account and routing numbers stay the same. Any automatic payments or recurring charges linked to your old card number will need to be updated with the new number once the card arrives.
Key Takeaways
- Order a replacement debit card through the Chase app, Chase.com, or by calling 1-800-935-9935 — the app is usually fastest.
- A replacement card arrives in 7 to 10 business days at no cost if the card is lost, stolen, or damaged.
- Your account number and routing number do not change, but your card number and expiration date will be different.
- You must update any automatic payments, subscriptions, or recurring charges with your new card number once it arrives.
- If you need a card urgently, ask about expedited shipping options when you place the order.
Replace Your Card Through the Chase App
Open the Chase mobile app and sign in to your account. Tap the debit card you want to replace, then look for an option labeled "Card Services," "Manage Card," or a gear icon. Select the option to order a replacement card.
Chase will ask why you need a replacement — choose from options like "Card lost," "Card stolen," "Card damaged," or "Request new card for security." The reason you select may affect whether there is a fee. Select your delivery address (usually your mailing address on file) and confirm. The app will show you an estimated arrival date, typically 7 to 10 business days.
Once you submit the order, your old card will be deactivated when ready. You can still use your account for online transfers and bill pay, but you will not be able to swipe or insert the old card at a store or ATM.
Replace Your Card on Chase.com
Go to Chase.com and sign in. Click on your debit card account, then select "Card Services" or "Manage Your Card." Look for an option to order a replacement card or report a card issue.
Follow the same steps as the app: select the reason for replacement, confirm your mailing address, and submit. You will receive a confirmation number and an estimated delivery date. Chase will also send you an email confirming the order.
If you do not see a replacement option in your account, your card type or account status may require you to call instead. This is rare, but it happens with some business debit cards or accounts with recent fraud disputes.
Replace Your Card by Phone
Call Chase customer service at 1-800-935-9935. Have your debit card number and a form of identification ready. Tell the representative that you need to replace your card and explain why — lost, stolen, damaged, or for security reasons.
The representative will confirm your mailing address, process the replacement, and give you a confirmation number and expected delivery date. They can also answer questions about fees or expedited shipping. If you are calling because your card was lost or stolen, the representative can also review recent transactions with you to check for fraud.
Phone wait times are usually shorter early in the morning on weekdays. If you are calling from outside the United States, you may be charged international calling rates.
What Happens to Your Old Card Number
Your old debit card number becomes inactive as soon as you order a replacement. You cannot use it at stores, ATMs, or online. However, any recurring charges or automatic payments set up with that old number will fail once the card is deactivated.
Before your new card arrives, make a list of every service that charges your debit card automatically — streaming subscriptions, gym memberships, insurance payments, utility bills, loan payments, and any other recurring charges. When your new card arrives, update each service with the new card number and expiration date. You can usually do this through the service's website or app, or by calling their customer service line.
Your account number and routing number do not change, so direct deposits and transfers to other accounts will continue without interruption.
Expedited Shipping and Temporary Card Options
If you need cash or card access before your replacement arrives, you have a few options. Some Chase branches can issue a temporary debit card on the spot if you visit in person with a valid ID. Call your local branch or check Chase.com to find the nearest location and confirm they offer this service.
You can also withdraw cash from any Chase ATM using your account number and PIN, even without a physical card. Some Chase branches also allow you to withdraw cash at the teller window with your ID.
When you order your replacement card, ask the representative or app whether expedited shipping is available. Expedited delivery usually costs $15 to $25 and arrives in 2 to 3 business days instead of 7 to 10. This option is not always available for all card types or account statuses.
If Your Card Was Lost or Stolen
Report the card as lost or stolen when ready when you order the replacement. Chase will deactivate it right away so no one else can use it. If you notice fraudulent charges after the card is deactivated, contact Chase fraud services at the number on the back of your new card or call 1-800-935-9935.
Chase's fraud liability policy limits your responsibility for unauthorized charges. If you report the fraud within 60 days of the statement date when the charge appears, you are typically not responsible for the charge. Keep records of when you reported the card lost or stolen and any confirmation numbers you received.
If your card was stolen along with other personal information, consider placing a fraud alert or credit freeze with the three major credit bureaus — Equifax, Experian, and TransUnion. This makes it harder for someone to open new accounts in your name.
Frequently Asked Questions
How long does it take to get a replacement debit card from Chase?
Standard replacement takes 7 to 10 business days. Expedited shipping, if available, takes 2 to 3 business days and usually costs $15 to $25. Some Chase branches can issue a temporary card the same day if you visit in person with your ID.
Will I be charged a fee to replace my debit card?
No fee if the card is lost, stolen, or damaged. If you request a replacement for security reasons or straightforward want a new number, Chase may charge a fee — typically $5 to $15. Call 1-800-935-9935 or check your account to confirm before ordering.
Do I need to update my automatic payments when I get a new card?
Yes. Any recurring charges set up with your old card number will fail once the card is deactivated. Update each service with your new card number and expiration date before your next scheduled charge date. You can usually do this through the service's website or by calling them.
Can I use my old card after I order a replacement?
No. Your old card is deactivated when ready when you order the replacement. You cannot use it at stores, ATMs, or online. You can still access your account through the app or website, and you can withdraw cash at Chase ATMs using your account number and PIN.
What if my replacement card never arrives?
Contact Chase at 1-800-935-9935 if your card does not arrive within the estimated timeframe. Have your confirmation number ready. Chase can check the status of your order, resend the card, or issue a temporary card if you need when ready access.