You can replace a Chase debit card online, by phone, or at a branch within minutes to a few business days

Chase offers three ways to replace a debit card: through your online account, by calling customer service, or by visiting a branch in person. The fastest route is usually online through the Chase mobile app or website, where you can request a replacement and have it arrive in 7 to 10 business days. If you need a card sooner — because yours was lost, stolen, or damaged — calling 1-800-935-9935 lets you request expedited shipping, though this may carry a fee. Visiting a Chase branch in person is the only way to walk out with a card the same day, but only certain locations offer this service.

Key Takeaways

  • Ordering online through the Chase app or website is the standard method and takes 7 to 10 business days with no fee.
  • Calling 1-800-935-9935 lets you request expedited delivery if your card is lost or stolen, though expedited options may cost $15 to $25.
  • Some Chase branches can issue a replacement card on the spot if you visit in person with your ID, but availability varies by location.
  • Your old card stops working once you request a replacement, so note any recurring charges before you order.

Ordering a replacement online

Log into your Chase account on the website or mobile app, go to the debit card section under "Manage Cards," and select the option to order a replacement. You will see choices for standard delivery (7 to 10 business days) at no cost, or expedited options if available in your area. Enter or confirm your mailing address, review the details, and submit. Chase will send a confirmation email with tracking information once the card ships.

Standard replacement is free and works well if you have time before you need the card. Your old card remains active until the new one arrives, so you can keep using it for in-person purchases and ATM withdrawals. If you have autopay set up for bills, those will continue to process on your old card number until you update them after the new card arrives.

Requesting expedited replacement by phone

Call Chase customer service at 1-800-935-9935 and tell them you need to replace your debit card. Have your account number or the card itself ready. The representative can process the request and explain what expedited options are available in your state — some areas offer next-business-day or two-day delivery for a fee, while others only have standard shipping.

Expedited shipping typically costs $15 to $25 depending on how fast you need the card. This route makes sense if your card was stolen or you have an urgent payment coming up. The representative will also ask whether you want your old card deactivated when ready or left active until the new one arrives; if fraud is a concern, request when ready deactivation.

Getting a replacement card same-day at a branch

Not all Chase branches issue debit cards on the spot, so call ahead to confirm. Visit your nearest branch with a government-issued photo ID and ask to replace your debit card. If the location offers this service, a banker can print and set up a temporary card or a permanent replacement while you wait, usually within 30 minutes.

This option is most useful if your card was lost or stolen and you need access to your account when ready. Bring your ID and be prepared to answer security questions to verify your identity. Some branches may limit same-day issuance to customers with certain account types, so confirming availability before you go saves a trip.

What happens to your old card and recurring charges

Once you request a replacement, your old card number is deactivated and stops working for new purchases, though pending transactions may still process. This is important if you have subscriptions, gym memberships, or automatic bill payments linked to that card — they will fail after the old card is deactivated.

Before you order a replacement, log into your account and review your recent transactions to identify any recurring charges. Update those merchants with your new card number as soon as your replacement arrives, or switch them to a different payment method. Chase will send you the new card number via email or in the card packaging, and you can also view it in the app once the card is activated.

Replacing a card that was lost, stolen, or damaged

If your card was lost or stolen, call 1-800-935-9935 when ready to report it and request a replacement. Chase will deactivate the old card right away to prevent unauthorized use. You can request expedited shipping if available, and the representative can also help you dispute any fraudulent charges that appear on your account.

For a damaged card — one that is cracked, bent, or won't read in ATMs — you can order a replacement online or by phone using the same process. Chase will not charge you for a replacement due to damage. If your card is damaged but still functional, you can wait for standard shipping; if it no longer works, request expedited delivery so you are not without access to your account.

Updating your information after the new card arrives

When your replacement card arrives, set up it through the Chase app or by calling the number on the back of the card. Once activated, your new card number is live and you can use it when ready for purchases and ATM withdrawals.

Update any merchants or services that charge your debit card regularly — this includes subscription services, insurance payments, utilities, and payroll direct deposit if it was linked to the old card. You can view your new card number in the Chase app under "Manage Cards" and use it to update online accounts. Keep the old card in a safe place for a few weeks in case a delayed charge comes through, then shred it once you are confident all recurring charges have switched over.

Frequently Asked Questions

How long does it take to get a replacement Chase debit card?

Standard replacement takes 7 to 10 business days at no cost. Expedited options vary by location but may arrive in 1 to 3 business days for a fee of $15 to $25. Same-day replacement is available at some branches if you visit in person with your ID.

Will my old card still work while I wait for the replacement?

Your old card stays active until the new one arrives, unless you request when ready deactivation. If your card was stolen or compromised, ask the representative to turn it off right away so you are not at risk for fraud.

What if I have autopay set up on my old card?

Autopay will continue to process on your old card number until it is deactivated. Update any recurring charges with your new card number as soon as it arrives to avoid missed payments or failed transactions.

Can I get a replacement card if I do not have a physical card yet?

If you have a digital Chase debit card in your mobile wallet but have not received a physical card, you can order one through the app under "Manage Cards." This is treated as a new card order rather than a replacement.

Is there a fee to replace a damaged card?

No, Chase does not charge for replacing a card that is damaged or defective. You only pay for expedited shipping if you choose a faster delivery option.