Close Your Chase Savings Account in Three Steps

You can close a Chase savings account by phone, in person at a branch, or through Chase's online banking portal. The fastest method is calling Chase customer service at 1-800-935-9935 and telling them you want to close the account. Have your account number ready. Chase will ask whether you want them to mail any remaining balance to you or transfer it to another account, and they'll confirm the account is closed on the spot.

If you prefer to close the account in person, visit any Chase branch with your ID and savings account number. A banker will process the closure, handle your remaining balance, and give you written confirmation. Online closure is available for some account types through the Chase mobile app or website under account settings, though not all savings accounts can be closed this way—if the option doesn't appear, you'll need to call or visit a branch. Before you close, check your account balance, review any pending transactions, and make sure you won't need the account for automatic deposits or bill payments. Chase does not charge a fee to close a savings account, and the process takes minutes.

Key Takeaways

  • Call 1-800-935-9935 to close your account over the phone, which is the fastest method and requires only your account number.
  • You can also close the account in person at any Chase branch with your ID, or online through the Chase app if that option is available for your account type.
  • Chase will ask how you want to receive your remaining balance—by mail or transfer to another account—before finalizing the closure.
  • There is no fee to close a Chase savings account, and you should confirm any pending transactions have cleared before closing.

What Happens to Your Money When You Close

When you close your savings account, Chase will not delete your remaining balance. You must tell them where to send it. Your options are a check mailed to your address on file, or a direct transfer to another bank account (yours or someone else's). If you choose the mailed check, it typically arrives within 7 to 10 business days. If you choose a transfer, Chase can move the money the same day or within one business day, depending on the receiving bank.

If your account has a negative balance—meaning you owe Chase money—you must settle that before closing. Chase will not close an account with an outstanding debt. Call customer service to discuss payment options if this applies to you.

Reasons to Close and When to Do It

Common reasons to close a Chase savings account include switching to a different bank, consolidating multiple accounts, or closing an account you no longer use. If you're closing because of low interest rates or high fees, compare other banks first—some offer higher yields or no monthly maintenance charges. If you're closing because of a fee, ask Chase whether they can waive it or move you to a different account type that avoids the charge.

Timing matters if you receive regular deposits into the account. Stop any automatic transfers or direct deposits at least a few days before closing, or redirect them to your new account. If you close the account while a deposit is pending, Chase will return it to the sender, and you may have to request it again from your employer or the sending institution.

Closing an Account With a Chase Savings Account Bonus

If you opened your Chase savings account to earn a sign-up bonus, read the terms before closing. Most Chase savings bonuses require you to keep the account open for a set period—often 90 days to six months—or the bonus will be forfeited. Some bonuses are clawed back if you close too soon, meaning Chase will remove the bonus money from your account.

Check your account documents or call customer service to confirm the bonus terms and when you're safe to close without losing it. The bonus terms are usually in the welcome email or in the account agreement you received when you opened the account. If you can't find them, customer service can tell you the exact date after which you can close without penalty.

Closing a Joint Savings Account

If the account is joint—meaning two people own it—both account holders must consent to close it. Call Chase with both owners on the line, or both owners can visit a branch together with ID. Chase will not close a joint account if only one owner requests it.

If the account holders disagree about closing, one owner cannot unilaterally close the account. You would need to contact Chase to discuss options, which may include removing one owner and keeping the account open, or seeking legal guidance if the account is part of a dispute. Chase can explain what documentation or court orders they would need to proceed in a contested situation.

After You Close: What to Keep and What to Expect

After closing, Chase will send you a final statement showing the closure date and the amount transferred or mailed. Keep this statement for your records. Your account number will no longer be active, so any automatic payments or transfers linked to it will fail. If you had scheduled transfers or bill payments, update those accounts with your new bank details before the closure date.

If you close the account and later realize you need access to old statements or transaction history, you can still request them from Chase for up to seven years. You do not need an active account to do this—call customer service or visit a branch with your ID and former account number.

Frequently Asked Questions

Can I close my Chase savings account online?

Some Chase savings accounts can be closed through the mobile app or website under account settings. If you don't see a close account option, your account type doesn't support online closure. Call 1-800-935-9935 or visit a branch instead.

Will closing my Chase savings account hurt my credit?

No. Closing a savings account does not affect your credit score. Credit scores are based on credit history, not savings accounts. However, if you have a Chase credit card or loan, closing a savings account won't change those accounts or your credit standing.

What if I close my account and then want to reopen it?

You can open a new Chase savings account at any time. However, Chase may not reopen the exact same account number. You'll open a new account with a new number, and any old statements or history will remain under the closed account number.

Do I have to close the account in person if I have a balance?

No. You can close the account by phone or online and have Chase mail a check or transfer the balance to another account. You don't need to visit a branch unless you prefer to, or unless your account type requires in-person closure.

How long does it take for Chase to close my account after I request it?

If you close by phone or in person, the account closes when ready. If you close online, it may take one to two business days. You'll receive written confirmation once the closure is complete.