You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a zero balance
Chase offers three ways to close a savings account: calling their customer service line, visiting a branch in person, or using their online banking portal. The fastest route is usually a phone call to the number on the back of your debit card or statement. If you have money in the account, you'll need to move it out first — Chase won't close an account with a balance. If you're closing because of fees or low interest rates, you may want to open a replacement account elsewhere before you initiate the closure.
The process itself takes minutes, but the account may take three to five business days to fully close after you've requested it. During that time, any pending transactions could still post. Once closed, you won't be able to use the account number, and Chase will stop charging any monthly maintenance fees.
Key Takeaways
- Chase requires a zero balance before closing a savings account, so transfer or withdraw all remaining funds first.
- Phone closure is the fastest method — call the number on your card and confirm your identity, then request the closure.
- In-person closure at a Chase branch requires your ID and takes about 10 minutes if the account has no balance.
- The account closure takes three to five business days to process after you request it, even though the request itself is when ready.
- Any pending transactions or automatic transfers linked to the account may still process during the closure window.
How to close your account by phone
Call the customer service number on the back of your debit card or on your most recent statement. You can also find the number on Chase's website under "Contact Us." Have your account number and a form of ID ready — the representative will ask you to verify your identity before proceeding.
Tell the representative you want to close your savings account. They will confirm that your balance is zero. If it isn't, they'll tell you how much is in the account and you can ask them to transfer it to another Chase account or to an external bank account you provide. Once the balance is confirmed at zero, the representative will process the closure request and give you a confirmation number. Write this down — you may need it if you have questions about the closure later.
The account will remain open for three to five business days while Chase processes the request. During this time, do not set up new automatic transfers or bill payments using this account. If you have recurring transactions scheduled, cancel them before you call, or they may fail and trigger overdraft fees.
How to close your account in person at a branch
Visit any Chase branch with your ID and your debit card or account number. Tell a teller you want to close your savings account. They will pull up your account and confirm the balance. If you have money in the account, the teller can transfer it to another account you own at Chase, write you a check, or help you move it to an external bank account if you provide the routing and account numbers.
Once the balance is zero, the teller will process the closure. You'll receive a written confirmation on the spot. This confirmation is not the same as proof that the account is closed — the actual closure still takes three to five business days to complete in Chase's system. Keep the receipt in case you need to reference it later.
In-person closure is useful if you want to withdraw cash when ready or if you prefer to handle the transaction face-to-face. It's also the best option if you have questions about linked accounts or automatic payments that the teller can walk you through.
How to close your account online
Log into your Chase online banking account and navigate to your savings account details. Look for a "Close Account" or "Account Settings" option — the exact location varies depending on whether you use Chase's website or mobile app. Click on it and follow the prompts to confirm your identity.
Chase will show you your current balance. If it's not zero, you'll need to transfer the money out before you can proceed. Once the balance is zero, you can confirm the closure request. You'll receive a digital confirmation, but Chase recommends saving or printing it for your records.
Online closure is the most convenient if you're closing outside of branch hours, but it's also the slowest to confirm because you won't speak to a representative. If something goes wrong with the transfer or the closure doesn't process, you'll need to call customer service to troubleshoot. For this reason, many people prefer phone or in-person closure.
What to do with your money before closing
You must move all funds out of the account before Chase will close it. You have three options: transfer to another Chase account you own, transfer to an external bank account, or withdraw cash.
If you're transferring to another Chase account, you can do this through online banking or by asking a teller. The transfer is usually when ready. If you're moving money to a bank account at a different institution, you'll need to provide the receiving bank's routing number and your account number there. This transfer typically takes one to three business days. If you want the money when ready, ask the teller to issue a check or withdraw cash.
Do not close the account and then try to transfer money out — once the account is closed, you won't be able to access it. Plan your transfer before you request the closure.
What happens to linked services and automatic payments
Before you close the account, review what's connected to it. If you have automatic bill payments, transfers, or direct deposits set up to this savings account, they will fail once the account closes. This can trigger late fees or overdraft charges on other accounts.
Log into your Chase account and check the "Transfers" and "Bill Pay" sections. Cancel any recurring transactions linked to this savings account at least a week before you request closure. If you have direct deposits going to this account, contact your employer or the organization sending the deposit and update the account number to your new account.
If you have a linked checking account and the savings account was set up as overdraft protection, closing the savings account will remove that protection. Your checking account will no longer be able to draw from the savings account if it goes negative.
Timing and what to expect after closure
The closure request is processed when ready when you call, visit a branch, or submit it online. However, the account itself remains open in Chase's system for three to five business days. During this window, any transactions that were already in the processing pipeline may still post to the account.
After three to five business days, the account will be fully closed and removed from your online banking view. You won't receive a separate notification that the closure is complete — you'll straightforward notice the account is no longer listed. If you need written proof that the account is closed, you can call Chase and request a closure letter, which they will mail to you.
Once closed, you cannot reopen the same account. If you change your mind, you'll need to open a new savings account with a new account number. Chase does not charge a fee to close a savings account, regardless of how long you've held it.
Frequently Asked Questions
Do I have to pay a fee to close my Chase savings account?
No. Chase does not charge a fee to close a savings account. If you've been paying a monthly maintenance fee, it will stop once the account is closed. If you're closing because of fees, make sure to cancel any automatic transfers or bill payments first so they don't trigger overdraft charges on another account.
What if I have a pending transaction when I close the account?
Pending transactions may still post during the three to five business day closure window. If a transaction posts after the account is closed, Chase will typically reject it and return the funds to the sender. Contact Chase customer service if a transaction fails and you need to resolve it with the other party.
Can I close a Chase savings account if it has a negative balance?
No. You must bring the account to zero or positive before closing. If the account is negative, you owe Chase that amount. You can transfer funds in to cover the negative balance, or Chase may deduct it from another account you have with them. Once the balance is zero or positive, you can proceed with closure.
Will closing my savings account affect my credit score?
No. Closing a savings account does not appear on your credit report and will not affect your credit score. Credit reports track credit accounts like credit cards and loans, not deposit accounts. Closing a savings account is purely a banking transaction.
What if I want to reopen the account after closing it?
You cannot reopen the same account once it's closed. You would need to open a new savings account with a new account number. There is no waiting period — you can open a new account when ready after closing the old one if you change your mind.