What the Hollister House Rewards Program Offers
Hollister House Rewards is a loyalty program run by Abercrombie & Fitch (which owns the Hollister brand). Members earn points on purchases at Hollister stores and online, then redeem those points for discounts and rewards. The program is free to join and tracks your spending automatically once you sign up.
Points accumulate at a set rate per dollar spent. The program also offers members early access to sales, birthday rewards, and exclusive promotions that non-members do not receive. You do not need a Hollister credit card to participate—the program works with any payment method.
Key Takeaways
- Hollister House Rewards members earn points on every purchase in-store and online, with points redeemable for discounts on future orders.
- The program is free to join through the Hollister website or mobile app, and membership is when ready once you complete the signup form.
- Members receive birthday rewards, early sale access, and exclusive member-only promotions that vary by season and campaign.
- Points do not expire as long as your account remains active, but Abercrombie & Fitch reserves the right to change program terms with notice.
- You can track your points balance and redeem rewards directly through your account dashboard on the Hollister website or app.
How to Join Hollister House Rewards
Signing up takes about five minutes and requires only basic information. Go to the Hollister website or open the Hollister mobile app, then look for the "Rewards" or "Join Rewards" link, usually in the footer or main menu. Click it and select the option to create a new account or sign in if you already have a Hollister login.
You will enter your email address, create a password, and provide your first and last name. Abercrombie & Fitch will also ask for your date of birth (used for birthday rewards) and zip code. Accept the program terms and confirm your email address through a link sent to your inbox. Your membership is active when ready after confirmation.
If you already have a Hollister online account from a previous purchase, you can link it to the rewards program without creating a new account. Sign in with your existing credentials, navigate to your account settings, and select the option to join rewards.
Earning and Redeeming Points
Members earn one point for every dollar spent on purchases at Hollister stores or through the Hollister website. Points post to your account within 24 hours of purchase. In-store purchases require you to provide your email address or phone number at checkout so the system can match the transaction to your rewards account.
Points accumulate with no upper limit and do not expire as long as your account remains active. Once you reach a certain threshold—typically 100 points, though this can vary—you become may be able to access to redeem for a discount code. Redemption options usually include $10 off, $20 off, or percentage-based discounts depending on your points balance.
To redeem, log into your rewards account on the Hollister website or app, navigate to your points balance, and select the reward you want. A discount code generates when ready and appears on your screen. You can use the code on your next purchase in-store (by providing it at checkout) or online (by entering it in the promo code field).
Member-Only Perks Beyond Points
Hollister House Rewards members receive a birthday reward during their birthday month, usually a discount or bonus points offer. The program sends the birthday reward to your email address about a week before your birthday, and you have until the end of the month to use it.
Members also get early access to major sales and seasonal promotions, sometimes 24 to 48 hours before the general public. Hollister sends these early-access notifications via email and through the mobile app. Additionally, the program occasionally offers double-points days or bonus-points promotions tied to specific products or shopping events.
The mobile app provides an extra benefit: members can scan a barcode in the app at checkout to earn points without providing their email or phone number manually. The app also shows real-time point balances and notifies you when new rewards are available to redeem.
Managing Your Account and Staying Active
You manage your Hollister House Rewards account through the website or mobile app. Log in to view your points balance, see your redemption history, update your personal information, and check upcoming promotions. You can change your email address, password, and communication preferences from your account settings.
Abercrombie & Fitch does not publicly state a specific inactivity period that triggers account closure, but the company reserves the right to deactivate accounts that show no activity for an extended period. To keep your account active, make at least one purchase or log into your rewards account periodically. If your account is deactivated, you can reactivate it by contacting Hollister customer service.
If you unsubscribe from Hollister's email communications, you remain a rewards member and continue earning points, but you will not receive notifications about promotions, early sales, or birthday rewards. You can manage your email preferences without canceling your membership.
Program Changes and What to Know
Abercrombie & Fitch can change the Hollister House Rewards program terms, point values, redemption thresholds, or reward options at any time. The company typically provides notice of significant changes via email to members, though the amount of notice varies. Changes to the program are binding once announced, and continued membership means you accept the new terms.
Points earned under the old program structure remain in your account if terms change, but the rate at which you earn or redeem points going forward may differ. For example, if the company changes the earning rate from one point per dollar to one point per two dollars, that new rate applies to future purchases only.
Hollister House Rewards is not a credit card program—it is a free loyalty program that works with any payment method. If you use a Hollister credit card (issued by Synchrony Bank), you may earn additional benefits on top of rewards points, but those are separate from the base rewards program.
Troubleshooting Common Issues
If points do not appear in your account after a purchase, first confirm that you provided your email address or phone number at checkout or scanned your app barcode. In-store transactions can take up to 24 hours to post. If more than 24 hours have passed, log into your account and check your transaction history to see if the purchase is listed.
If a purchase is not showing in your history, it may not have been linked to your rewards account. Contact Hollister customer service with your receipt and the email address associated with your rewards account. They can manually add the points if the purchase is verified.
If you forget your password, use the "Forgot Password" link on the Hollister login page to reset it via email. If you no longer have access to the email address on your account, contact Hollister customer service to verify your identity and update your contact information.
Frequently Asked Questions
Can I use my points if I return an item?
Points earned on a returned item are reversed from your account when the return is processed. If you redeemed a reward and then returned the purchase, you keep the discount you received, but the points used for that reward are not returned to your balance.
Do I earn points on sale items or clearance purchases?
Yes, you earn points on all purchases regardless of the original price or discount applied. Sale items and clearance merchandise count toward your points balance at the same one-point-per-dollar rate as full-price items.
What happens to my points if I close my account?
If you close your Hollister account, your rewards points are forfeited and cannot be recovered. Before closing your account, redeem any remaining points for a discount code that you can use on a final purchase.
Can I transfer my points to someone else?
No, points are tied to your individual account and cannot be transferred, gifted, or shared with another person. Each household member needs their own rewards account to earn and redeem points separately.
How do I contact Hollister if I have a rewards question?
You can reach Hollister customer service through the website's contact form, by calling their customer service number (listed on the Hollister website), or by visiting a store in person. Have your email address and account information ready when you contact them about rewards issues.