How to Change Your Name on a Chase Credit Card

You can change your name on a Chase credit card by calling Chase directly, using their online account portal, or visiting a branch in person

Chase handles name changes through their customer service team, and the process takes a few minutes if you have your card and ID ready. You do not need to close your account or explore for a new card — Chase updates your existing account and sends you a replacement card with your new name printed on it.

The fastest route is calling the number on the back of your card and asking to update your legal name. Have your Social Security number and a government-issued ID with your new name available when you call. Chase will verify your identity, update their records, and order a new card to your address on file.

Key Takeaways

Call the customer service number on the back of your Chase card to request a name change, or log into your online account and update it there.
You will need to verify your identity with your Social Security number and have a government-issued ID with your new name ready.
Chase will send you a replacement card with your new name at no cost, and your account number and credit history stay the same.
The replacement card usually arrives within 7 to 10 business days, though timing varies by location.
Your old card stops working once the new one is activated, so update any automatic payments or subscriptions before the switch happens.

Calling Chase customer service to update your name

The phone number on the back of your card connects you directly to Chase's customer service line. Tell the representative you need to update your legal name on your account. They will ask you to confirm your Social Security number, current address, and other details to verify you are the account holder.

Have your government-issued ID ready — a driver's license, passport, or state ID with your new name printed on it. The representative will ask you to confirm the name as it appears on that ID. Once verified, they will process the change when ready and order a replacement card.

The entire call usually takes 5 to 10 minutes. Chase will not charge you for the replacement card. Ask the representative for the expected delivery date before you hang up, since timing can vary.

Using Chase's online account portal to change your name

If you have a Chase online account, you can update your name without calling. Log in to your account on Chase.com or through the Chase Mobile app, then go to your account settings or profile section. Look for an option to update your personal information or legal name.

Chase will ask you to confirm your identity before allowing the change — this may involve answering security questions or verifying information they have on file. Once you complete the verification, you can submit the name change request directly through the portal.

After you submit the request online, Chase will send you a confirmation email and order your replacement card. You can also call customer service to check the status of your order if you want to confirm the delivery date.

Visiting a Chase branch in person

You can also walk into any Chase branch with your government-issued ID showing your new name and ask a banker to update your account. Bring your current Chase card as well. The banker will verify your identity and process the name change on the spot.

This option works well if you want to handle it when ready and do not want to wait for a phone call or online verification. The banker will order your replacement card and give you a timeframe for delivery. Some branches may be able to order an expedited card, though this is not may provide at every location.

What happens to your account and credit history

Your account number, credit limit, and all account history stay exactly the same when you change your name. Chase does not close your old account or open a new one — they straightforward update the name associated with your existing account. Your credit score and payment history remain linked to that account.

This is different from closing a card and opening a new one, which can affect your credit. A name change is a record update, not a new account, so your credit profile is not disrupted.

What to do before your new card arrives

Your old card will stop working once your new card is activated, so plan ahead if you have automatic payments or recurring subscriptions linked to your card. Log into the websites where you use your card for automatic charges — streaming services, insurance payments, utility bills, gym memberships — and update the card information before your new card arrives.

You can also call those companies directly and give them your new card number once it arrives, but updating before the switch prevents any missed or failed payments. If you forget and a payment fails, contact the company to explain the card change and ask them to retry the charge.

Once your new card arrives, set up it by calling the number on the back or using the Chase app. You can then safely destroy your old card by cutting it up or shredding it.

Timeline for receiving your replacement card

Chase typically sends replacement cards within 7 to 10 business days of processing your request. Delivery time depends on your location and the current volume of card orders. If you live in a major city, your card may arrive faster than if you live in a rural area.

You can track your card order through your Chase online account or by calling customer service. If your card does not arrive within the timeframe Chase gave you, call them to check the status. In rare cases, cards get lost in the mail, and Chase can reorder one for you.

Frequently Asked Questions

Do I have to pay for a replacement card when I change my name?

No. Chase sends replacement cards at no cost when you update your legal name. You will not see a charge on your account for the card itself.

Will changing my name affect my credit score?

No. A name change is a record update on your existing account, not a new account. Your credit history and score stay attached to the same account number.

What if my new name is hyphenated or has special characters?

Chase can print hyphenated names and most special characters on your card. When you call or visit in person, spell out your name exactly as it appears on your government ID. If Chase cannot print certain characters, they will let you know and may offer alternatives.

Can I change my name online if I do not have a Chase online account?

You will need to call customer service or visit a branch if you do not have online access set up. Calling is the fastest option — have your card and ID ready, and the process takes about 10 minutes.

What if I changed my name but my old card still works?

Your old card may continue to work for a short period after your new card is ordered, but it will be deactivated once your new card is activated. Do not rely on the old card after your new one arrives. If you need to use your card when ready and your new one has not arrived, call Chase to ask about expedited delivery options.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.