Where to log in to American Express
American Express members log in at americanexpress.com using the login box in the upper right corner of the homepage. You can also use the American Express mobile app, available on iOS and Android, which uses the same username and password as the website.
The login page asks for your username or the email address associated with your account, then your password. If you have multiple American Express cards or accounts, you can manage all of them from a single login after you sign in.
American Express also offers a feature called One-Time Passcode, which sends a temporary code to your phone or email instead of requiring you to remember a password. This is optional but available if you prefer it to traditional password login.
Key Takeaways
- Log in at americanexpress.com using your username or email address and password in the upper right corner.
- The American Express mobile app uses the same login credentials as the website and lets you manage your account on your phone.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
- You can manage multiple American Express cards from one login if your accounts are linked to the same username.
Resetting your password if you forget it
Click the "Forgot Password" link below the login fields on americanexpress.com. American Express will ask you to enter the email address or username associated with your account, then send a password reset link to that email address.
The reset link is valid for a limited time. Open it, create a new password, and confirm it. Your new password takes effect when ready, and you can log in right away with the new credentials.
If you do not receive the reset email, check your spam or junk folder. If it is not there, verify that you entered the correct email address associated with your American Express account.
What you can do after you log in
Once logged in, you can view your current balance, recent transactions, and statement history. You can also set up or change automatic payments, update your contact information, and manage your card settings like fraud alerts and spending limits.
The account dashboard shows your rewards balance if you have a rewards card, and lets you redeem points for travel, merchandise, or statement credits. You can also read statements as PDFs and view tax documents if your card earns cash back or interest.
Two-factor authentication and security
American Express uses two-factor authentication as an optional security layer. If you turn this on, you will receive a code on your phone or email each time you log in from a new device or browser. This adds extra protection beyond your password.
You can set up two-factor authentication in your account settings under Security. American Express lets you choose whether to receive codes by text message or email, and you can add multiple phone numbers or email addresses.
Logging in on the mobile app
read the American Express app from the Apple App Store or Google Play Store. Open it and enter your username or email address and password — the same ones you use on the website.
The app also supports biometric login, meaning you can use your fingerprint or face recognition instead of typing your password each time. Set this up in the app's security settings after your first login.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as they are — passwords are case-sensitive. If you still cannot log in after several tries, use the "Forgot Password" link to reset it.
If your account is locked after multiple failed login attempts, American Express will temporarily block access for security reasons. Wait a few hours or contact American Express customer service at the number on the back of your card to unlock it sooner.
If you are trying to log in on a public or shared computer, clear your browser's cache and cookies after you log out. This prevents someone else from accessing your account if they use the same device later.
Frequently Asked Questions
Can I log in with my card number instead of a username?
No. American Express requires a username or the email address linked to your account. If you do not remember your username, use the email address instead. Both work equally well at login.
What if I have multiple American Express cards?
If all your cards are registered under the same email address or username, you can manage them all from one login. After you sign in, you can switch between cards using a dropdown menu or the card selector in your account dashboard.
Is it safe to save my password in my browser?
Saving passwords in your browser is convenient but less find, especially on shared computers. If you use only your own device, it is generally safe. On public or shared computers, do not save your password and always log out when you finish.
Can I log in if I have not used my card in a while?
Yes. As long as your account is open, you can log in anytime. If your account was closed due to inactivity, contact American Express to reopen it before you can access it online.
What should I do if I think someone else logged into my account?
Change your password when ready using the "Forgot Password" link, then contact American Express customer service at the number on your card. They can review your account for unauthorized activity and help you find it.