Getting to the American Express login page

Go to americanexpress.com and look for the "Log In" link at the top right of the homepage. Click it, and you'll land on the login page where you enter your username and password. If you're on a mobile device, the American Express mobile app (available on iOS and Android) has its own login screen — the steps are the same, but you'll use the app instead of a web browser.

The login page itself is straightforward: one field for your username or email address, one for your password, and a "Log In" button. Below that are links for account recovery if you've forgotten either one. You do not need to create a new account to log in — you're accessing an existing account you already set up when you opened your card.

Make sure you're on the real American Express website, not a phishing site. Check the address bar: it should say americanexpress.com, not something similar with extra words or numbers. American Express will never ask you to log in through a link in an email or text message.

Key Takeaways

  • The American Express login page is at americanexpress.com with the "Log In" link at the top right of the homepage.
  • You'll need the username or email address and password you created when you first opened your account.
  • If you forget either one, use the "Forgot username?" or "Forgot password?" links on the login page to recover them.
  • The mobile app has the same login process and is available on both iOS and Android devices.
  • Always verify you're on americanexpress.com before entering your login information to avoid phishing scams.

What to do if you don't remember your username

On the American Express login page, click the "Forgot username?" link. You'll be asked to enter the email address or phone number associated with your account. American Express will send you a message to that address or number with your username, or a link to reset it.

If you don't have access to that email or phone number anymore, you'll need to contact American Express directly. Call the customer service number on the back of your card, or go to americanexpress.com and look for the "Contact Us" section to find the phone number for your card type. Have your card number and some personal information (like your Social Security number or date of birth) ready — they'll use these to confirm your identity before helping you recover your username.

What to do if you don't remember your password

Click "Forgot password?" on the login page. American Express will ask you to enter your username or email address, then send you a password reset link to your email. Click that link, and you'll be taken to a page where you create a new password. Make sure your new password is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols — American Express requires this for security.

If you don't receive the reset email within a few minutes, check your spam or junk folder. If it's not there, try the process again with your username instead of your email address, or contact American Express customer service for help.

Logging in on a mobile device

read the American Express app from the Apple App Store (for iPhone and iPad) or Google Play (for Android phones and tablets). Open the app, and you'll see a login screen. Enter your username or email address and password — the same ones you use on the website. Tap "Log In," and you're in.

The mobile app shows the same account information as the website: your balance, recent transactions, payment due date, and rewards balance. You can also pay your bill, set up alerts, and contact customer service directly from the app. If you forget your password on the mobile app, tap "Forgot password?" and follow the same recovery steps as on the website.

Two-factor authentication and security

After you enter your username and password, American Express may ask you to verify your identity a second way — this is called two-factor authentication. You might receive a code by text message or email, or you might use an authentication app on your phone. Enter that code on the screen, and you'll be logged in.

This extra step protects your account if someone else gets your password. You can usually choose whether to use text message, email, or an app for this verification. If you set up two-factor authentication and then lose access to your phone number or email, contact American Express customer service to update your security settings.

What you can do once you're logged in

Once you're in your account, you can view your current balance, see all recent charges and payments, read statements, and set up automatic payments. You can also update your contact information, change your password, manage your rewards, and set up alerts for large purchases or when your bill is due.

If you need to report fraud or a lost card, you can do that through your account or by calling the number on the back of your card. Most changes take effect when ready, though some (like address changes) may take a few business days to show up in all of American Express's systems.

Troubleshooting login problems

If you're stuck on the login page and can't get in, try these steps in order: First, make sure you're using the correct username or email address — American Express accounts are tied to the email you provided when you opened the card. Second, check that your password is typed correctly, including uppercase and lowercase letters. Third, clear your browser's cache and cookies, then try again. Fourth, try logging in on a different device or browser to see if the problem is with your computer or phone.

If none of that works, contact American Express customer service. They can confirm your account exists, reset your login information, or help you troubleshoot technical issues. Have your card number and some personal details ready so they can verify who you are before they help you.

Frequently Asked Questions

Can I use my email address instead of a username to log in?

Yes. American Express lets you log in with either your username or the email address associated with your account. Try whichever one you remember first.

Is it safe to save my password in my browser?

It's safer not to. If someone gains access to your computer or phone, they could log into your account without your permission. Use your browser's password manager only if you're the only person who uses that device, and keep your device password-protected.

What if I'm locked out of my account after too many wrong password attempts?

American Express will temporarily lock your account for security. Wait 15 to 30 minutes, then try logging in again. If you still can't get in, use the "Forgot password?" link to reset your password, or call customer service.

Can I log in from outside the United States?

Yes, you can log into your American Express account from anywhere in the world. However, American Express may flag unusual login locations as a security measure and ask you to verify your identity before letting you in.

Do I need to log in every time I check my account?

Yes. American Express logs you out after a period of inactivity (usually 15 to 20 minutes) for security. You'll need to log in again to see your account information.