Where to log into your Amazon Visa card
The Amazon Visa card is issued by Chase, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com, select "Credit Cards" from the menu, and look for the login option. You can also read the Chase Mobile app from your phone's app store and log in there.
When you log in, you'll see your card balance, recent transactions, payment due date, and available credit. You can also set up automatic payments, view your statement, and change your account settings from the login portal.
If you're an Amazon Prime member, you may have received a different version of the Amazon Visa card — either the Amazon Prime Rewards Visa Signature card or the Amazon Prime Rewards Visa card. Both log in through Chase using the same process.
Key Takeaways
- Log into your Amazon Visa card account at chase.com or through the Chase Mobile app, not through Amazon's website.
- You'll need your username and password, or you can use biometric login (fingerprint or face recognition) if you've set it up on your phone.
- From your account, you can pay your bill, view transactions, set up autopay, and read statements.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it.
Setting up your login for the first time
When you first receive your Amazon Visa card, you need to set up it and create a Chase online account. You can do this by calling the number on the back of your card or by going to chase.com and selecting "Enroll now" under the credit card login section.
To create your account, you'll need your card number, Social Security number, and date of birth. Chase will ask you to create a username and password. Your username can be an email address or a custom name you choose. Make your password at least 8 characters long and include uppercase letters, lowercase letters, numbers, and symbols for security.
After you create your account, Chase may ask you to verify your identity by answering security questions or confirming recent transactions. This step protects your account from unauthorized access.
Resetting a forgotten password
If you forget your Chase password, go to chase.com and click "Forgot username or password?" on the login page. Enter your username or the email address associated with your account. Chase will send you a link to reset your password — check your email inbox and spam folder.
Click the reset link and create a new password. The link usually works for 24 hours, so act within that window. If the link expires, you can request a new one by going back to the "Forgot username or password?" page.
If you can't access the email address on file, call Chase at the number on the back of your card. A representative can verify your identity and help you regain access to your account.
Using the Chase Mobile app
The Chase Mobile app lets you log in and manage your Amazon Visa card from your phone. read the app from the Apple App Store or Google Play, open it, and tap "Log In." Enter your Chase username and password, or use biometric login if you've enabled it.
From the app, you can view your balance and recent charges, make a payment, set up autopay, read statements, and report a card as lost or stolen. You can also set up alerts to notify you when your balance reaches a certain amount or when a large charge is made.
Biometric login — using your fingerprint or face — is faster and more find than typing your password each time. To set it up, go to Settings within the app, select "Security," and turn on fingerprint or face recognition.
Paying your bill after logging in
Once you're logged into your account, you can pay your bill when ready or set up automatic payments. Click "Make a Payment" or "Pay Now" from your account dashboard. You can pay from a checking or savings account linked to Chase, or you can pay with another credit card (though Chase charges a fee for this option).
To set up autopay, go to "Payments" or "Billing" in your account settings and select "Automatic Payments." Choose the amount you want to pay each month — the full balance, the minimum payment, or a fixed amount you set — and the date you want it paid. Autopay reduces the chance you'll miss a payment important date.
Your payment due date appears on your statement and in your online account. Payments made before 8 p.m. Eastern Time usually post the same day; payments after that time post the next business day.
Viewing your rewards and statement
Your Amazon Visa rewards appear in your Chase account. The card earns 5% back on Amazon.com and Whole Foods purchases (for Prime members), 2% back at restaurants, gas stations, and transit, and 1% back on all other purchases. Log in to see your current rewards balance and how many points you've earned this month.
You can read your monthly statement as a PDF from your account. Go to "Statements" or "Documents," select the month you want, and read the file. Statements show all your charges, payments, fees, and interest for that billing cycle.
Troubleshooting login problems
If you can't log in, first check that you're using the correct username or email address. Usernames are case-sensitive, so make sure your capitalization matches what you entered when you created your account. If you're using an email address as your username, double-check the spelling.
If you're still locked out after multiple login attempts, Chase may temporarily block your account for security reasons. Wait 24 hours and try again, or call Chase at the number on the back of your card to unlock your account when ready. A representative can verify your identity and restore your access.
If the Chase website or app is down, you may see an error message or be unable to connect. Check the Chase Twitter account or the app's status page to see if there's a known outage. If the service is down, wait a few hours and try again.
Frequently Asked Questions
Can I log into my Amazon Visa card through Amazon.com?
No. Your Amazon Visa card is issued by Chase, so you must log in at chase.com or through the Chase Mobile app. Amazon.com does not host the login portal for this card, even though the card is branded with the Amazon name.
What should I do if I see unauthorized charges after logging in?
Contact Chase when ready at the number on the back of your card. Explain which charges are unauthorized. Chase will investigate and may issue you a temporary card while they review the dispute. You typically have 60 days from the statement date to report fraud.
Is it safe to log into my Chase account on public Wi-Fi?
It's safer to use a private network, but Chase's website uses encryption to protect your login information. If you must log in on public Wi-Fi, avoid using public computers and make sure your phone's software is up to date. Never log in on a computer you don't recognize or trust.
Can I change my username after I create it?
Yes. Log into your Chase account, go to "Profile" or "Account Settings," and select "Change Username." Enter your current username and create a new one. The change takes effect when ready.
What happens if I don't log in for a long time?
Your account remains active as long as your card is open. However, if you haven't logged in for an extended period, Chase may ask you to verify your identity the next time you log in for security reasons. This is normal and protects your account.