The Amazon Synchrony login page is at synchrony.com, not through Amazon.com

If you have an Amazon credit card issued by Synchrony Bank, you log in at synchrony.com, not at Amazon's website. Amazon.com does not host the login for your card account — Synchrony Bank does. This is the single most common source of confusion, because the card itself says "Amazon" on it, but the bank that issued and manages the account is Synchrony.

When you arrive at synchrony.com, look for a button or link labeled "Log In" or "Sign In" — it is usually near the top right of the page. You will enter the username and password you created when you first set up your online account, not your Amazon.com login credentials.

If you have never logged in before, you will need to set up an account first. Synchrony will ask you to verify your identity using information from your credit card process — typically your card number, Social Security number, and date of birth. This setup usually takes a few minutes.

Key Takeaways

  • Log in at synchrony.com, not amazon.com — Synchrony Bank manages your Amazon credit card account, not Amazon itself.
  • Use the username and password you created for Synchrony, which is separate from your Amazon.com login.
  • If you have never logged in, you will set up an account by verifying your identity with your card number and Social Security number.
  • Once logged in, you can view your balance, make payments, read statements, and manage your account settings.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it through your email address.

What you can do once you are logged in

After you log in to your Synchrony account, you have access to your full card details. You can see your current balance, available credit, recent transactions, and payment due date. Most people log in to make a payment, check their statement, or review charges.

You can also update your contact information, set up automatic payments, change your password, and read past statements as PDFs. Some accounts allow you to set spending alerts or change your PIN. The exact options depend on which Amazon credit card product you have — the Amazon Prime Rewards Visa, the Amazon Business Prime Visa, or the Amazon Store Card.

If you cannot remember your username or password

On the synchrony.com login page, look for a link that says "Forgot Username?" or "Forgot Password?" — both are usually displayed near the login button. Click the one that matches what you need to recover.

Synchrony will ask you to enter your card number and other identifying information, then send a reset link or temporary password to the email address on file. Check your email (including spam folders) for the message from Synchrony. The reset link usually works for 24 hours, so act within that window.

If you do not receive an email after 10 minutes, check that you entered the correct email address. If the address on file is outdated and you no longer have access to it, you may need to call Synchrony customer service at the number on the back of your card to verify your identity and update your email before you can reset your password online.

Why you might see an error message at login

The most common login errors are a typo in your username or password, or using the wrong email address. Passwords are case-sensitive, so "MyPassword" is different from "mypassword." Try logging in again, paying close attention to capital letters and numbers.

If you see a message that your account is locked, it usually means you entered an incorrect password too many times in a row. Synchrony locks the account temporarily to protect it from unauthorized access. Wait 15 to 30 minutes, then try again. If the account remains locked, use the "Forgot Password" link to reset it.

If you see a message that your account does not exist, double-check that you are using the correct email address or username. Some people create multiple accounts by accident if they use different email addresses. If you are certain you have an account but cannot find it, contact Synchrony customer service to confirm your account status.

Logging in on a mobile device or app

You can log in to your Synchrony account through a web browser on your phone by visiting synchrony.com, just as you would on a computer. The mobile website is designed to work on smaller screens.

Synchrony also offers a mobile app called the Synchrony Mobile App, available on both iPhone and Android. You can read it from the Apple App Store or Google Play Store. The app uses the same username and password as the website, and it offers the same core features — checking your balance, making payments, and viewing transactions.

Security steps to take after you log in

Once you are logged in, Synchrony may offer you the option to set up two-factor authentication (also called 2FA or multi-factor authentication). This adds a second security step: after you enter your password, Synchrony sends a code to your phone or email, and you must enter that code to complete the login. Turning this on is optional but recommended, especially if you use the same password across multiple accounts.

Never log in to your Synchrony account on a public or shared computer, and always log out when you are finished — do not just close the browser. If you log in on a public Wi-Fi network, use a VPN if possible to encrypt your connection. Be cautious of emails that claim to be from Synchrony and ask you to log in or verify your information — Synchrony will never ask you to click a link in an email to log in. If you receive a suspicious email, go directly to synchrony.com instead of clicking any link.

Frequently Asked Questions

Is synchrony.com the official Synchrony website?

Yes. Synchrony Bank is a real financial institution that issues credit cards for Amazon and many other retailers. synchrony.com is the official website where cardholders log in to manage their accounts. Never log in through a link in an email or a link you found through a search engine — always type synchrony.com directly into your browser to be sure you are on the real site.

Can I log into my Amazon credit card through Amazon.com?

No. Amazon.com does not host the login for your Synchrony credit card account. You must go to synchrony.com. Amazon's website may have a link to your card account or to Synchrony, but the actual login happens at Synchrony's site, not Amazon's.

What if I have both an Amazon credit card and another Synchrony card?

You log in to the same Synchrony account for all your Synchrony cards. Once you are logged in, you can usually see all your Synchrony accounts in one place and switch between them. If you have multiple email addresses registered with Synchrony, you may have separate accounts — contact Synchrony customer service if you are unsure.

How do I make a payment after I log in?

After you log in, look for a "Make a Payment" button or link, usually on your account dashboard or statement page. You can pay from a bank account (which takes one to three business days) or by debit card (which is usually faster). Synchrony will show you your minimum payment due and your full balance so you can choose how much to pay.

What should I do if I think someone else logged into my account?

Change your password when ready using the "Forgot Password" link, then call Synchrony customer service at the number on the back of your card. Tell them you suspect unauthorized access. They can review your recent activity, lock your account if needed, and help you find it. If you see fraudulent charges, report those as well — Synchrony has a fraud dispute process.