The Amazon Synchrony Bank login page is at syncbank.synchronybank.com

If you have an Amazon Synchrony Bank account — usually opened through an Amazon store card or other Synchrony product — you log in at syncbank.synchronybank.com, not through Amazon.com itself. The login box is on the homepage. You will need your username and password, which you created when you first set up your online account.

Once you are logged in, you can view your balance, recent transactions, make payments, and read statements. If you have not yet created an online account, you can register on the same page using your card number and other identifying information.

Key Takeaways

  • Amazon Synchrony Bank accounts are accessed at syncbank.synchronybank.com, not through Amazon's website.
  • You need a username and password to log in — these are separate from your Amazon.com login credentials.
  • If you do not have an online account yet, you can register using your card number and personal information on the same login page.
  • Once logged in, you can pay your bill, check your balance, view transactions, and read statements.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it through your email or phone number.

Setting up your online account for the first time

When you first open an Amazon Synchrony Bank card, you do not automatically have online access. You need to register separately at syncbank.synchronybank.com. Click "Register" or "Enroll" on the homepage and follow the prompts.

You will be asked for your card number, Social Security number (or last four digits), date of birth, and email address or phone number. Synchrony uses this information to verify your identity. After you complete registration, you will create a username and password. Write these down somewhere safe — they are what you will use every time you log in.

Registration usually takes a few minutes. Once it is complete, you can log in right away.

What to do if you forget your username or password

On the syncbank.synchronybank.com login page, look for "Forgot Username?" or "Forgot Password?" links below the login box. Click the one that matches what you need to recover.

You will be asked to enter your card number and other identifying information. Synchrony will then send a reset link or temporary password to the email address or phone number on file with your account. Follow the link or use the temporary password to create a new one. This process usually takes a few minutes.

If you do not receive the reset email or text, check your spam folder. If it still does not arrive, you may need to contact Synchrony customer service by phone — the number is on the back of your card.

Logging in on mobile devices

You can log into your account on a phone or tablet using the same website — syncbank.synchronybank.com — or by downloading the Synchrony mobile app from the Apple App Store or Google Play Store. The app is optional; the website works on any device with a browser.

If you use the app, you log in with the same username and password you use on the website. Some people find the app faster for checking their balance or making a quick payment, but both routes give you access to the same account information and features.

Common login problems and how to fix them

If you see an error message saying your username or password is incorrect, double-check that you are typing them exactly as you created them — they are case-sensitive, meaning capital letters matter. If you are still locked out after a few tries, use the "Forgot Password" link to reset it.

If the website itself is not loading, try clearing your browser's cache and cookies, then reload the page. If you are using an older browser, try updating it or switching to a different one like Chrome or Firefox. If the site is still down, it may be undergoing maintenance — check back in a few minutes.

If you see a message about unusual activity or a security alert, Synchrony may have flagged your login as coming from a new device or location. Follow the on-screen instructions to verify your identity, usually by confirming a code sent to your email or phone.

Keeping your login information find

Never share your username, password, or card number with anyone — not even someone claiming to work for Synchrony or Amazon. Synchrony employees will never ask for your password in an email or phone call.

Use a strong password with a mix of uppercase and lowercase letters, numbers, and symbols. If you use the same password across multiple websites, consider changing it to something unique to your Synchrony account. If you log in from a shared computer, always log out when you are done — do not stay logged in.

If you think someone else has accessed your account, change your password when ready and contact Synchrony customer service. The number is on the back of your card.

Frequently Asked Questions

Is the Synchrony Bank login the same as my Amazon.com login?

No. Your Amazon.com account and your Amazon Synchrony Bank account are separate. You log into Synchrony at syncbank.synchronybank.com using a different username and password than you use for Amazon.com. This is true even if you opened the card through Amazon.

Can I pay my Amazon Synchrony card through Amazon.com?

No. You must log into syncbank.synchronybank.com to make a payment. You cannot pay through Amazon.com itself. Some third-party payment services may let you pay a Synchrony card, but the official way is through the Synchrony Bank website.

What if I registered but never received a confirmation email?

Check your spam or junk folder first — confirmation emails sometimes end up there. If you still do not see it, try logging in anyway using the username and password you created. If login does not work, call Synchrony customer service using the number on the back of your card and they can help you complete registration.

Can I use my Social Security number as my username?

No. You create your own username during registration — it can be letters, numbers, or a combination. Synchrony asks for your Social Security number only during registration to verify your identity, not as your login username.

What should I do if my account is locked after too many failed login attempts?

Wait 15 to 30 minutes and try again. If it remains locked, use the "Forgot Password" link to reset your password, which usually unlocks the account. If you are still unable to log in, contact Synchrony customer service by phone.