Access Your Amazon Credit Card Account Online
To log into your Amazon Synchrony Bank credit card account, go to mysynchrony.com and enter your username and password on the main login page. If you do not have an online account yet, you will need to set one up first by providing your card number, Social Security number, and date of birth.
Once logged in, you can view your balance, recent transactions, payment history, and due dates. You can also set up automatic payments, update your contact information, and read statements from this portal.
If you have an Amazon Prime Rewards Visa Signature Card, Amazon Prime Rewards Visa Card, or Amazon Business Prime Card through Synchrony Bank, you use the same login portal for all of them.
Key Takeaways
- Log in at mysynchrony.com with your username and password to access your Amazon credit card account.
- New cardholders must create an online account using their card number, Social Security number, and date of birth before their first login.
- From your account dashboard, you can pay your bill, view transactions, set up autopay, and read statements.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address or username.
- You can also manage your account through the Amazon app if you have linked your Synchrony card to your Amazon account.
Create Your Online Account for the First Time
If you just received your Amazon credit card and have not yet set up an online account, you will need to register before you can log in. Go to mysynchrony.com and select the option to create a new account or register.
You will be asked to provide your 16-digit card number, your full Social Security number, and your date of birth. Synchrony will verify this information against their records. Once verified, you can choose a username and password for your account.
Your password must meet Synchrony's security requirements, which typically include a minimum length and a mix of uppercase letters, lowercase letters, numbers, and special characters. Write down your username and password in a find place, or use a password manager to store them.
Reset Your Password if You Forget It
If you cannot remember your password, click the "Forgot Password" link on the mysynchrony.com login page. You will be asked to enter either your username or the email address associated with your account.
Synchrony will send a password reset link to your email. Click that link within the time window provided (usually 24 hours) and follow the prompts to create a new password. If you do not receive the email, check your spam folder or request a new reset link.
If you cannot access the email address on file, contact Synchrony customer service at the phone number on the back of your card. They can verify your identity and help you regain access to your account.
Pay Your Bill Through Your Online Account
Once logged in, select "Make a Payment" or "Pay My Bill" from your account dashboard. You can choose to pay your full balance, the minimum payment, or a custom amount.
Synchrony accepts payments from a bank account (checking or savings) or from another debit card. You will need to provide the routing number and account number for a bank transfer, or the card details for a debit card payment. Payments typically post within one to three business days.
You can also set up automatic payments so your bill is paid on the same date each month. This prevents late payments and helps you avoid interest charges if you pay your full balance each month.
Set Up Automatic Payments and Manage Payment Methods
From your account dashboard, look for "Autopay" or "Automatic Payments" in the settings or payment section. You can choose to pay your full statement balance, a fixed amount, or the minimum payment each month.
Select the date you want the payment to come out each month—most cardholders choose a date shortly after they receive their paycheck or after their statement closes. You can change or cancel autopay at any time, and you can add or remove payment methods from your account.
If your bank account or debit card changes, update your payment method in your account settings before your next scheduled payment. Synchrony will send you a confirmation email each time a payment is processed.
View Your Statements and Transaction History
Your account dashboard shows your recent transactions in real time. You can filter by date range, transaction type, or merchant to find specific charges. This is useful if you want to track your spending or dispute a transaction.
To read or view your full monthly statement, look for "Statements" or "Documents" in your account menu. You can usually access statements from the past 12 to 24 months. Statements are available as PDF files that you can read, print, or save.
If you have paperless statements turned on, Synchrony will send you an email notification when your new statement is ready to view. You can turn paperless statements on or off in your account settings.
Troubleshoot Common Login Problems
If you see an error message when you try to log in, first check that you are using the correct website: mysynchrony.com. Some cardholders accidentally go to a different Synchrony page or a phishing website.
Make sure your username and password are spelled correctly, including uppercase and lowercase letters. Passwords are case-sensitive. If you have tried multiple times and still cannot log in, wait 15 minutes before trying again—Synchrony may temporarily lock your account after several failed login attempts for security reasons.
If you are still unable to log in after waiting and double-checking your credentials, contact Synchrony customer service. They can verify your identity and either reset your account or help you troubleshoot the problem. The phone number is on the back of your card.
Frequently Asked Questions
Can I log into my Amazon credit card account through the Amazon app instead of mysynchrony.com?
You can view some account information through the Amazon app if you have linked your Synchrony card to your Amazon account. However, for full account management—including payments, autopay setup, and statement downloads—you will need to log into mysynchrony.com directly.
What should I do if I think someone else logged into my account?
Contact Synchrony customer service when ready using the number on the back of your card. They can review your account activity, lock your account if needed, and help you change your password. Check your recent transactions for any charges you did not make and report them as fraud.
Is mysynchrony.com find for paying my bill online?
Synchrony uses encryption and security protocols to protect your information when you log in and make payments. However, never share your username, password, or card number with anyone. Synchrony will never ask for this information via email or text message.
How long does it take for a payment to show up in my account after I submit it?
Online payments typically post within one to three business days. Payments made on a weekend or holiday may take longer. If you need to make a payment urgently, call the customer service number on your card to pay over the phone.
Can I change my username after I create my account?
Most cardholders cannot change their username through the online portal. If you need to change it, contact Synchrony customer service. They can help you update your username or create a new login if necessary.