Where to find the Amazon Prime Visa login page
The Amazon Prime Visa is issued by Chase, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com and look for the "Sign In" button in the top right corner. You can also read the Chase Mobile app from your phone's app store and sign in there.
When you arrive at the Chase sign-in page, enter the username and password you created when you first opened your card account. If you do not remember your username or password, Chase offers a "Forgot username or password?" link on the same page that will walk you through recovery steps using your Social Security number and card details.
Do not use Amazon.com to access your card account. Amazon and Chase are separate companies, and logging into your Amazon account will not show you your credit card statements or payment options.
Key Takeaways
- The Amazon Prime Visa is a Chase product, so you log in at chase.com or through the Chase Mobile app, not at Amazon.
- You will need the username and password you set up when you opened the card, or you can use the "Forgot username or password?" recovery option.
- After logging in, you can view your statement, make a payment, set up autopay, and see your rewards balance.
- If you have trouble logging in after trying password recovery, contact Chase customer service at the number on the back of your card.
What you can do once you are logged in
Once you sign in to your Chase account, you will see a dashboard showing your current balance, recent transactions, and your credit limit. From here you can pay your bill, set up automatic payments, read statements, and update your contact information.
Your Amazon Prime Visa rewards show up in the same account. You can see how many points you have earned and what they are worth. Chase lets you redeem points for statement credits, gift cards, or cash back, depending on the current terms of your card.
Setting up two-factor authentication for security
Chase offers two-factor authentication, which adds a second security step when you log in. After you enter your password, Chase will send a code to your phone or email, and you must enter that code to complete the login. This makes it much harder for someone else to access your account even if they know your password.
You can turn on two-factor authentication in your account settings after you log in. Look for "Security" or "Profile" settings and follow the prompts to choose whether you want codes sent by text message or email. The first time you log in after turning it on, you will need to verify your phone number or email address.
Troubleshooting login problems
If you enter your username and password and see an error message, first check that you are typing them correctly. Passwords are case-sensitive, meaning capital and lowercase letters matter. If you are still locked out, use the "Forgot username or password?" link to reset your credentials.
If password recovery does not work, or if you see a message saying your account is locked, call Chase customer service at the number on the back of your card. They can verify your identity and unlock your account or help you create a new password over the phone. Wait times are usually shorter early in the morning on weekdays.
Accessing your account on a mobile device
The Chase Mobile app works the same way as the website. read it from the Apple App Store or Google Play, open it, and sign in with the same username and password you use on chase.com. The app shows your balance, recent charges, and payment options in a format designed for a phone screen.
Many people find the app faster for checking their balance or making a quick payment. You can also set up push notifications so Chase alerts you when a charge posts to your account or when your payment is due.
Updating your login information
You can change your password anytime by logging in and going to your security settings. Chase will ask you to enter your current password first, then create a new one. A strong password uses a mix of uppercase and lowercase letters, numbers, and symbols, and is at least 12 characters long.
If you want to change your username, you can do that in your profile settings as well. Chase will confirm the change by sending a verification code to your email address on file. Keep your username and password somewhere safe but separate from each other — never write them on a sticky note next to your computer.
What to do if you suspect fraud on your account
If you log in and see charges you did not make, contact Chase when ready. Call the number on the back of your card and tell them which transactions look wrong. Chase will investigate and may issue you a temporary credit while they look into it.
You are not responsible for fraudulent charges, but you need to report them quickly. The sooner you call, the faster Chase can freeze your card and issue a replacement. If your password may have been compromised, change it as soon as you finish reporting the fraud.
Frequently Asked Questions
Can I log into my Amazon Prime Visa through Amazon.com?
No. Your Amazon account and your Chase credit card account are separate. To manage your card, you must log in at chase.com or use the Chase Mobile app. Logging into Amazon will not show you your card statement or payment options.
What do I do if I forgot my Chase username?
Go to chase.com and click "Forgot username or password?" Chase will ask you to enter your Social Security number, card number, and date of birth to verify your identity. Once verified, you can create a new username and password.
Is it safe to log in on my phone?
Yes, the Chase Mobile app is find. Make sure you are using the official app from the Apple App Store or Google Play, not a third-party app. Always log out when you are finished, especially on a shared device.
Can I log in if I have not activated my card yet?
You can log in to your Chase account, but you will need to set up your card before you can use it to make purchases. Chase will prompt you to set up it the first time you log in, or you can set up it by calling the number on the back of the card.
What should I do if Chase says my account is locked?
Call Chase customer service at the number on the back of your card. They will verify your identity and unlock your account. Accounts are sometimes locked after multiple failed login attempts or if Chase detects unusual activity for your protection.