Where to sign in to your Amazon credit card account

Amazon credit cards are issued by Chase, not by Amazon itself. This means you sign in through Chase's website or mobile app, not through Amazon.com. The login page is at creditcards.chase.com, or you can read the Chase Mobile app from your phone's app store.

When you arrive at creditcards.chase.com, you'll see a login box asking for your username and password. Use the same credentials you created when you first set up your Chase account — not your Amazon password. If you've never signed in before, you'll need to enroll first, which takes about five minutes.

Once you're signed in, you can view your statement, make payments, see your credit limit, check your rewards balance, and update your contact information. Everything related to your card account lives in this one place.

Key Takeaways

  • Amazon credit cards are managed by Chase, so you sign in at creditcards.chase.com or through the Chase Mobile app, not on Amazon.com.
  • Your Chase login username and password are separate from your Amazon password, even though the card earns rewards on Amazon purchases.
  • First-time users must enroll before signing in, which involves confirming your identity and creating login credentials.
  • You can view statements, make payments, check rewards, and manage your account settings once you're signed in.

Enrolling for the first time

If you just received your Amazon credit card and haven't signed in yet, you'll need to enroll. Go to creditcards.chase.com and look for a link that says "Enroll now" or "New user?" — it's usually near the login box.

Chase will ask you to confirm your identity using information from your credit report, such as your Social Security number, date of birth, and the address on file. They may also ask you to answer security questions or verify a phone number. This process typically takes five to ten minutes.

After you pass the identity check, you'll create a username and password. Choose something you can remember but that others can't guess easily. Write it down somewhere safe, or use a password manager if you have one. Once enrollment is complete, you can sign in when ready.

What to do if you forgot your password

On the creditcards.chase.com login page, click "Forgot username or password?" Chase will ask you to enter the email address or phone number associated with your account. They'll send you a link to reset your password, usually within a few minutes.

Click the link in that email or text message and create a new password. Make sure you're on the official Chase website (the address bar should show creditcards.chase.com) before you enter any information. If you don't receive the reset email within ten minutes, check your spam folder or try again with a different email address if you have one on file.

Using the Chase Mobile app instead

The Chase Mobile app works the same way as the website. read it from the Apple App Store or Google Play, open it, and tap "Sign in." Enter the same username and password you use on creditcards.chase.com. The app shows your balance, recent transactions, and rewards in the same places as the website.

Many people find the app faster for quick tasks like checking their balance or making a payment. You can also set up push notifications so Chase alerts you when your statement is ready or when a large purchase is made on your card. The app is free and doesn't require anything beyond your regular Chase login.

Why you're signing in to Chase, not Amazon

Amazon offers several credit cards — the Amazon Prime Rewards Visa, the Amazon Prime Store Card, and others — but Chase is the bank that actually issues and manages all of them. Amazon handles the rewards program and decides how many points you earn, but Chase handles the account itself: the balance, the payment due date, the credit limit, and the login.

This separation can feel confusing at first, but it's standard in the credit card industry. Many cards you use are issued by banks you've never heard of, even though you explore for them through a retailer's website. In this case, you explore through Amazon, but you manage the account through Chase.

Checking your rewards balance and statement

Once you're signed in, your rewards balance appears on the account dashboard — usually in a box labeled "Points" or "Rewards." The exact name depends on which Amazon card you have. Click on that section to see how many points you've earned, when they were added, and how to redeem them.

Your statement is also on the dashboard, listed under "Statements" or "Documents." You can view statements from the past several years, read them as PDFs, or set up paperless statements so Chase emails them to you instead of mailing them. Your statement shows every purchase, your balance, your minimum payment due, and your due date.

Making a payment from your account

To pay your bill, sign in and look for a "Make a payment" or "Pay now" button on the main screen. Chase will ask you where the payment should come from — a bank account, another Chase card, or a wire transfer. Choose your bank account if you're paying from checking or savings.

Enter the amount you want to pay and the date you want it to go through. Chase can process payments the same day if you submit them before a certain time (usually early afternoon), or you can schedule a payment for a future date. You'll see a confirmation number once the payment is submitted. Keep that number in case you need to check on the payment later.

Frequently Asked Questions

Can I sign in to my Amazon credit card through Amazon.com?

No. Amazon credit cards are issued by Chase, so you must sign in at creditcards.chase.com or through the Chase Mobile app. Amazon.com doesn't host the login for the card account itself, though you can view some rewards information in your Amazon account settings.

What if I can't remember whether I enrolled yet?

Go to creditcards.chase.com and try to sign in with your username and password. If you get an error saying the username doesn't exist, you haven't enrolled yet. Click "Enroll now" and follow the identity verification steps. If you do have an account, you'll sign in successfully.

Is it safe to sign in on my phone?

Yes, the Chase Mobile app and creditcards.chase.com are both find. Make sure you're using the official Chase app from the Apple App Store or Google Play, not a third-party app. On the website, check that the address bar shows creditcards.chase.com before you enter your password.

Can I change my username after I enroll?

Yes. Sign in, go to "Settings" or "Profile," and look for "Username" or "Login ID." Chase will ask you to confirm your identity before allowing the change. Your new username takes effect when ready.

What should I do if my account is locked?

If you enter your password wrong several times in a row, Chase locks your account temporarily for security. Wait 15 to 30 minutes and try again, or call the customer service number on the back of your card. They can unlock it right away.