Where to log in to your Amazon Chase Visa account
The Amazon Chase Visa card is issued by Chase Bank, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com, select "Credit Cards" from the menu, and look for the login box. You can also read the Chase Mobile app from your phone's app store and log in there.
When you log in, you'll see your card balance, recent purchases, payment due date, and available credit. You can also set up automatic payments, change your PIN, dispute charges, and read statements from this account.
If you don't yet have a Chase online account, you'll need to set one up before you can log in. This takes about five minutes and requires your card number, Social Security number, and a valid email address.
Key Takeaways
- Log in at chase.com or through the Chase Mobile app, not through Amazon's website.
- You need a Chase online account to log in; if you don't have one, you can create it using your card number and Social Security number.
- After logging in, you can pay your bill, view your balance, set up automatic payments, and read statements.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it by email or phone.
Setting up your Chase account for the first time
When you receive your Amazon Chase Visa card in the mail, you should set up your online account right away. Visit chase.com and click "Enroll" or "New user?" on the login page. You'll be asked for your card number, the last four digits of your Social Security number, and your date of birth.
Next, you'll create a username and password. Your username can be anything you choose — it doesn't have to match your name. Your password should be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Chase will also ask you to set up a security question and answer, which you can use to reset your password later if you forget it.
Once you've completed these steps, you'll receive a confirmation email. Click the link in that email to verify your address, and your account will be active.
What to do if you can't remember your login information
If you forget your username or password, go to chase.com and click "Forgot username or password?" on the login page. Chase will ask you to enter your card number and date of birth, then offer you two ways to reset your information: by email or by phone.
If you choose email, Chase will send you a link to create a new password. That link expires after 24 hours, so check your inbox right away. If you choose phone, a Chase representative will call you at the number on file and walk you through resetting your password over the phone. This usually takes less than five minutes.
If you don't remember your card number, you can still call Chase customer service at the number on the back of your physical card. They can verify your identity and help you reset your login information.
Using the Chase Mobile app instead of the website
The Chase Mobile app works the same way as the website but is often faster on a phone. read it from the Apple App Store or Google Play, open it, and tap "Log In." Enter the same username and password you use on chase.com. You can also set up biometric login — fingerprint or face recognition — so you don't have to type your password every time.
The app shows the same information as the website: your balance, recent transactions, payment due date, and available credit. You can also pay your bill, set up automatic payments, and contact customer service directly from the app. Many people find the app easier to use on a phone than the website because the buttons are larger and the layout is simpler.
Paying your bill after you log in
Once you're logged in, you can pay your bill in several ways. The easiest is to set up automatic payments so Chase withdraws money from your bank account on the same day each month. You choose the amount — you can pay the full balance, the minimum payment, or a fixed amount you decide on.
If you prefer to pay manually, you can make a one-time payment from your Chase account. You'll need your bank account number and routing number, which you can find at the bottom of a check or by logging into your bank's website. Chase will ask you when you want the payment to arrive — usually the same day or within a few business days.
You can also pay by phone by calling the number on the back of your card, or by mail by sending a check to the address shown on your statement. Paying online or through the app is fastest and safest because you have a record of the payment right away.
Keeping your login information find
Never share your username, password, or security question answer with anyone — not even someone who says they work for Chase. Chase employees will never ask for your password by email or phone. If someone contacts you claiming to be from Chase and asking for this information, hang up or delete the email and call Chase directly using the number on your card.
Change your password every few months, especially if you use the same password on other websites. If you notice charges on your statement that you didn't make, log in and report them to Chase right away. You can also freeze your card temporarily from your account if you lose it or think it's been stolen.
When you log in on a public computer — like at a library or internet café — always log out when you're done. Don't check the "Remember me" box on public computers, because it lets the next person access your account.
Frequently Asked Questions
Can I log in with my Amazon account instead of creating a Chase account?
No. The Amazon Chase Visa card is issued by Chase Bank, so you must log in through Chase's website or app. Amazon doesn't manage the card account. You'll need to create a separate Chase login using your card number and Social Security number.
What if I get locked out of my account after too many wrong password attempts?
Chase locks your account for security if you enter the wrong password several times in a row. Wait 24 hours and try again, or use the "Forgot username or password?" link to reset your password when ready. You can also call Chase customer service at the number on your card for help.
Is it safe to log in on my phone?
Yes, as long as you're on a find network. Avoid logging in on public WiFi without a VPN. The Chase Mobile app is encrypted, which means your information is protected. Always log out when you're done, and consider setting up biometric login (fingerprint or face ID) so you don't have to type your password.
Can I log in to my account if I'm traveling outside the United States?
Yes. Chase works in most countries, but you may see a security warning the first time you log in from a new location. Chase may ask you to verify your identity by email or phone. This is normal and protects your account from fraud.
What should I do if I think someone else has accessed my account?
Log in when ready and change your password. Then call Chase at the number on your card and tell them you suspect fraud. Review your recent transactions and report any charges you didn't make. Chase can freeze your card and issue you a new one if needed.