Getting into your Amazon Chase account online
Log into your Amazon Chase credit card account through the Chase website or the Chase Mobile app. You will need your username and password, or you can use your Social Security number and card number if you do not have a username yet.
Go to chase.com and select "Sign In" in the top right corner. Enter your username (or Social Security number) and password. If you have set up two-factor authentication, you will receive a code on your phone or email to complete the login.
If you do not have a Chase online account yet, you can create one during the login process by selecting "Enroll Now" and following the prompts. You will need your card number, Social Security number, and date of birth.
Key Takeaways
- Log in at chase.com using your username and password, or use your Social Security number and card number if you have not created a username.
- Two-factor authentication requires you to verify your identity with a code sent to your phone or email each time you sign in from a new device.
- If you forget your password, use the "Forgot Username or Password?" link on the Chase login page to reset it.
- The Chase Mobile app offers the same account access as the website and includes features like mobile check deposit and payment scheduling.
What you can do once you are logged in
Once you are in your account, you can view your current balance, recent transactions, and available credit. You can also read statements, set up automatic payments, and change your account settings.
The account dashboard shows your rewards balance if you are enrolled in the Amazon Prime Rewards Visa Signature card or the Amazon Business Prime card. You can track how many points you have earned and see which purchases earned bonus rewards.
You can also update your mailing address, phone number, and email address from the account settings menu. If you need to report a lost or stolen card, you can do that through your online account or by calling the number on the back of your card.
Resetting your password if you are locked out
If you forget your password, select "Forgot Username or Password?" on the Chase login page. Enter your username or the email address associated with your account.
Chase will send you a link to reset your password. Check your email (including your spam folder) for a message from Chase. The reset link usually works for 24 hours. Click the link and create a new password that is at least 8 characters long and includes uppercase letters, lowercase letters, and numbers.
If you do not receive an email within a few minutes, check that you entered the correct email address. You can also call the customer service number on the back of your card to verify your identity and reset your password over the phone.
Using the Chase Mobile app instead of the website
The Chase Mobile app is available for iPhone and Android devices. read it from the Apple App Store or Google Play Store, then open the app and select "Sign In."
You can log in with the same username and password you use on the website. The app also lets you use biometric login — your fingerprint or face recognition — if your phone supports it. This is faster than typing your password each time.
The mobile app includes features not always as straightforward to use on the website, such as depositing checks by taking a photo, scheduling one-time or recurring payments, and getting alerts when your balance reaches a certain amount.
Fixing common login problems
If you see an error message that says "Username or password is incorrect," make sure you are typing your username (not your email address) and that Caps Lock is not on. Passwords are case-sensitive.
If your account is locked after too many failed login attempts, wait 24 hours before trying again. You can also call Chase customer service to unlock your account when ready.
If you are having trouble with two-factor authentication, check that your phone number and email address are current in your account settings. If you changed your phone number recently, you may need to update it before you can receive verification codes. Chase customer service can help you regain access if you no longer have access to the phone number or email address on file.
Setting up two-factor authentication for security
Two-factor authentication adds a second layer of security to your account. After you enter your username and password, Chase sends a code to your phone or email. You must enter this code to complete the login.
You can choose to receive codes by text message, phone call, or email. To set this up, log into your account, go to "Settings," select "Security," and choose "Two-Factor Authentication." Follow the prompts to add your phone number or confirm your email address.
You can also set up a trusted device, which means Chase will not ask for a verification code the next time you log in from that same computer or phone. This is convenient for devices you use at home, but do not use it on shared or public computers.
What to do if you think your account has been compromised
If you see transactions you did not make, or if you suspect someone else has accessed your account, call Chase when ready at the number on the back of your card. Do not wait to log in online.
Chase will review the suspicious activity with you and can freeze your account or issue a new card if needed. You are not responsible for fraudulent charges, but you must report them within a certain time frame. The sooner you call, the faster Chase can investigate.
After you report fraud, change your password and review your security settings. If you used the same password on other websites, change those passwords too.
Frequently Asked Questions
Do I need a username to log in, or can I use my email address?
You need a username, not your email address. If you do not have a username, you can create one during the enrollment process, or you can log in with your Social Security number and card number the first time, and Chase will prompt you to create a username.
What should I do if I cannot remember my username?
Select "Forgot Username or Password?" on the Chase login page and enter the email address associated with your account. Chase will send you your username in an email. If you do not receive it, call the number on the back of your card.
Can I log in on my phone without downloading the app?
Yes. You can log into chase.com on your phone's web browser just as you would on a computer. The website is designed to work on mobile devices. The app is optional and offers some features that are easier to use on a phone, like mobile check deposit.
How often do I need to log in again if I stay on the website?
Chase will keep you logged in for a period of time, but for security reasons, you will be logged out after a period of inactivity (usually around 15 minutes). You can log back in at any time.
What if I set up a trusted device but now want to remove it?
Log into your account, go to "Settings," select "Security," and look for "Trusted Devices" or "Manage Devices." You can remove any device from that list, and Chase will ask for a verification code the next time you log in from that device.